Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Altman has said that he is “confident” that AI will first replace customer service jobs as it changes the job market.

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

"Miles" offers fast, accurate answers to the most frequently asked customer service questions from visitors to the website, ...

Businesses that provide after-sale support for their products--and after-sale maintenance of their customer base to encourage repeat sales--need a method of tracking customer service contacts. This ...

Competition is a significant threat to any business running via the internet. Amazon alone represented nearly a third of all U.S. e-commerce sales growth in 2020. Exceeding what customers expect will ...