When troubleshooting, it's a good idea to know your audience I was a national support specialist for a major equipment manufacturer. Thirty minutes before quitting time on a Monday afternoon, a call ...

If you are a denizen of the IT function, you may have noticed how users are becoming more stressed. You may even sense an uptick in stress raining down from above. That said, you might not have ...

A couple of posts ago, I told you about the simple but sonically acceptable audio setups I'd created both upstairs and downstairs at my new residence. Now it's time to tell you about the computer ...