Donna welcomes Laura Sikorski, Founder of Sikorski-Tuerpe & Associates and nationally known as The Call Center Makeover Expert. With decades of experience, Laura specializes in transforming ...
The Mayor’s Action Center at the City-County Building has a dozen employees who operate as the front line for complaints and questions for the Hogsett administration. Yet, those employees are among ...
It’s a big win for emergency response in Oklahoma County as its new 911 Call Center officially opened up Thursday afternoon with a ribbon-cutting.
Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction with a customer adds up to either strengthening or weakening the business.
Severely disabled student-loan borrowers have historically struggled to access relief. In some cases, they may not even know they are eligible. In others, they apply, but are met by paperwork ...
We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...
NEW YORK (AP) — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information ...
NEW YORK — Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and ...
MAHWAH, N.J., Sept. 02, 2025 (GLOBE NEWSWIRE) -- Radware (RDWR) ® (NASDAQ: RDWR), a global leader in application security and delivery solutions for multi-cloud environments, today announced the ...
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