Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service ...

The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.

Market volatility doesn't have to mean customer relationship chaos. It's precisely during these uncertain times exceptional ...

Altman has said that he is “confident” that AI will first replace customer service jobs as it changes the job market.

"Miles" offers fast, accurate answers to the most frequently asked customer service questions from visitors to the website, ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

Fitness apps help us save money that we used to spend on a gym membership, and they also allow us to work out anywhere, anytime. For most people, regardless of age, fitness level, or income, the most ...

Nintendo of America has made the decision to outsource its customer support services, resulting in hundreds of contractors losing their jobs amid concerns Nintendo’s customer support will suffer as ...