The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

"Miles" offers fast, accurate answers to the most frequently asked customer service questions from visitors to the website, ...

Nintendo of America has made the decision to outsource its customer support services, resulting in hundreds of contractors losing their jobs amid concerns Nintendo’s customer support will suffer as ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

Altman has said that he is “confident” that AI will first replace customer service jobs as it changes the job market.

Among the three sectors under study -- payment, lending and banking, 11 apps with payment or lending as their primary ...

As brands compete for increasingly price conscious consumers, customer experience (CX) has become a decisive differentiator.