By 2026, AI agents will run workflows — but only if we stop chasing 'super agents' and design them to stay in their lanes.

The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.

"Miles" offers fast, accurate answers to the most frequently asked customer service questions from visitors to the website, ...

Rapido’s core ride-hailing business is under pressure with rising safety concerns, driver-customer disputes, and a surge in ...

Smarter Air & Electrical, a recognised provider of air conditioning and electrical solutions in South East Queensland, has announced the expansion of its core service offerings into additional ...

Little Mountain, QLD — Smarter Air & Electrical has announced the expansion of its air conditioning and electrical services across the Sunshine Coast, reinforcing its commitment to delivering reliable ...

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

The latest in the series that provides a handy sales pitch guide considers the message the channel should be giving to those ...

A credit card with good customer service makes life a lot easier. Find one that's right for you on our list of the credit ...

After this year’s staffing cuts, some people wait for hours, others sail through. But overburdened field office workers carry ...