Donna welcomes Laura Sikorski, Founder of Sikorski-Tuerpe & Associates and nationally known as The Call Center Makeover Expert. With decades of experience, Laura specializes in transforming ...

The Mayor’s Action Center at the City-County Building has a dozen employees who operate as the front line for complaints and ...

CT could get at least $500 million over the next five years, starting in 2026. The grant was part of President Trump’s 'big ...

It’s a big win for emergency response in Oklahoma County as its new 911 Call Center officially opened up Thursday afternoon with a ribbon-cutting.

Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

Abstract: Ever-increasing digital connectivity coinciding with the advent of Industry 4.0 has significantly increased the need for reliable, safe, and fast-processing data centers. The reliability of ...

The 2025 International Conference on the Cooperation and Integration of Industry, Education Research and Application ...