Donna welcomes Laura Sikorski, Founder of Sikorski-Tuerpe & Associates and nationally known as The Call Center Makeover Expert. With decades of experience, Laura specializes in transforming ...

The Mayor’s Action Center at the City-County Building has a dozen employees who operate as the front line for complaints and ...

CT could get at least $500 million over the next five years, starting in 2026. The grant was part of President Trump’s 'big ...

It’s a big win for emergency response in Oklahoma County as its new 911 Call Center officially opened up Thursday afternoon with a ribbon-cutting.

Running a call center is about more than just answering phones. Every call, every second of talk time, and every interaction ...

Abstract: Ever-increasing digital connectivity coinciding with the advent of Industry 4.0 has significantly increased the need for reliable, safe, and fast-processing data centers. The reliability of ...

Severely disabled student-loan borrowers have historically struggled to access relief. In some cases, they may not even know they are eligible. In others, they apply, but are met by paperwork ...

MISSION, Kan. — Around 50 college campuses across the country have been deluged in recent weeks with hoax calls about armed gunmen and other violence, laying bare the challenges of detecting fake ...

The registration period for the Common Admission Test (CAT) 2025, organized by the Indian Institutes of Management (IIMs), is nearing its end. Candidates aiming for an MBA from esteemed IIMs or other ...