The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

Just before the holiday rush comes to a head, Nintendo of America will reportedly start outsourcing its customer service ...

Market volatility doesn't have to mean customer relationship chaos. It's precisely during these uncertain times exceptional ...

A new report also suggests that half of the companies planning drastic cuts and replacing workers with AI will drop their ...

Since it can be hard to find businesses that actually hire retirees part-time, particularly when searching on your own, here ...

"Miles" offers fast, accurate answers to the most frequently asked customer service questions from visitors to the website, ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in ...

Altman has said that he is “confident” that AI will first replace customer service jobs as it changes the job market.

As brands compete for increasingly price conscious consumers, customer experience (CX) has become a decisive differentiator.