Market volatility doesn't have to mean customer relationship chaos. It's precisely during these uncertain times exceptional ...

By 2026, AI agents will run workflows — but only if we stop chasing 'super agents' and design them to stay in their lanes.

The Pennsylvania Turnpike announced its newest tool, intended to make customer service easier to connect with the turnpike.

"Miles" offers fast, accurate answers to the most frequently asked customer service questions from visitors to the website, ...

Dr. Francis Goh has been an innovator and technical expert a strategist, board member, leadership mentor and sought after ...

Sarah Gould has led the firm, previously KKT Architects, since 2016. After mulling a rebrand for several years, she switched ...

Rapido’s core ride-hailing business is under pressure with rising safety concerns, driver-customer disputes, and a surge in ...

Smarter Air & Electrical, a recognised provider of air conditioning and electrical solutions in South East Queensland, has announced the expansion of its core service offerings into additional ...

Little Mountain, QLD — Smarter Air & Electrical has announced the expansion of its air conditioning and electrical services across the Sunshine Coast, reinforcing its commitment to delivering reliable ...

Here are the core strategies I’ve used as a founder and CEO to build and maintain an award-winning service at scale — an ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

The latest in the series that provides a handy sales pitch guide considers the message the channel should be giving to those ...