For decades, the contact centre has been defined by two distinct technology layers, each with its own purpose and pedigree, says Luyolo Dungelo, Business Services Manager at Connect.Issued by ...

Discover how Microsoft 365’s latest updates redefine workflows with AI-powered tools, improved security, and advanced ...

Recovery from addiction is not just about abstaining from substances—it’s about rebuilding a healthier, more resilient ...

One of the hottest markets in the artificial intelligence industry is selling chatbots that write computer code.

The Seattle startup announced a $3.2 million seed round led by AlleyCorp to help build out its autonomous agent product ...

Startup Alvys Inc., which has built an artificial intelligence-based transportation management system for orchestrating ...

Direct-to-consumer devices promising pain relief are flooding the market. Is there enough evidence to recommend these devices to patients with chronic pain?

Bringing generative artificial intelligence to bear on a staple of local government promises substantial improvements.

We've all been there: frustrated with a manager who doesn't seem to realize they're making things more difficult than they should be. But there is something you can do.

I see a lot of directors raise their hands to say that they currently use AI. The hands drop when asked if they use it for ...

Companies are increasingly using algorithmic management tools as a way to maximize the exploitation of workers. The power ...