Cloud telephony provider LoopUp and contact center specialist Luware have partnered to integrate global telephony with Luware's Microsoft Teams-native contact center platform.

Salesforce (CRM) is leading enterprise AI monetization, with Agentforce driving 120% y/y AI revenue growth and significant ...

Enterprise digital transformation continues to redefine how organizations operate, with customer relationship management (CRM) and business process automation emerging as key enablers of sustainable ...

Contact centers face many challenges across stakeholder groups. Customers experience frustration from long wait times, limited self-service options, and impersonal interactions due to outdated voice ...

In the present competitive setting, businesses are looking for innovative solutions to optimize operations and enhance ...

This article will review several mainstream CRM system platforms suitable for group enterprises in 2025, helping you accurately anchor your direction in the wave of digital transformation. Before ...

ForcedLeak flaw in Salesforce Agentforce allows data exfiltration via indirect prompt injection; Salesforce issues patch.

Salesforce's AI and Data Cloud ARR jumps to $1.2B in Q2, with surging customer adoption fueling its next growth phase.

ServiceNow's new AI Experience puts agentic automation at the fingertips of every office worker - SiliconANGLE ...

Despite generating more revenue than IaaS and PaaS combined, SaaS rarely takes center stage in cloud conversations, causing enterprises to miss a source of strategic differentiation.

Competition Commission of India (CCI) is examining whether Microsoft and Google indulged in anticompetitive bundling to ...